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— Odoo ERP Implementation for

Service Business


Optimize your service workflows by unifying core functions.
From initial sales quotations and resource allocation to live project tracking, automated invoicing, and multi-channel customer support.

Talk with us  

— Odoo ERP Implementation for

Service Business


Optimize your service workflows by unifying core functions.
From initial sales quotations and resource allocation to live project tracking, automated invoicing, and multi-channel customer support.

Talk with us  

From Quotation to

Project Execution

Turn accepted quotations into active projects without manual setup. Configure Service Products to automatically create projects, tasks, or milestones when a Sales Order is confirmed, ensuring every customer engagement starts with the correct workflow.

Assign tasks to team members, define project milestones, and monitor progress from a single platform. By connecting sales and project management, Odoo helps teams deliver services on schedule while keeping project status, billable work, and customer commitments aligned throughout the project lifecycle.

From Quotation to

Project Execution

Turn accepted quotations into active projects without manual setup. Configure Service Products to automatically create projects, tasks, or milestones when a Sales Order is confirmed, ensuring every customer engagement starts with the correct workflow.


Assign tasks to team members, define project milestones, and monitor progress from a single platform. By connecting sales and project management, Odoo helps teams deliver services on schedule while keeping project status, billable work, and customer commitments aligned throughout the project lifecycle.

Plan and Track

Project Planning & Task Management

Manage projects from planning to completion using Projects, Tasks, Kanban, Gantt, Milestones, Dependencies, and Subtasks. Organize work into structured tasks, assign responsibilities, define project milestones, and track progress through multiple project views that fit different team workflows.

Visualize project timelines with the Gantt view, manage daily activities through Kanban, and set Task Dependencies to ensure activities follow the correct sequence. Break complex activities into Subtasks, monitor milestone completion, and gain real-time visibility into project status, helping teams improve collaboration, maintain project timelines, and deliver services according to customer requirements.

Plan and Track

Project Planning & Task Management

Manage projects from planning to completion using Projects, Tasks, Kanban, Gantt, Milestones, Dependencies, and Subtasks. Organize work into structured tasks, assign responsibilities, define project milestones, and track progress through multiple project views that fit different team workflows.

Visualize project timelines with the Gantt view, manage daily activities through Kanban, and set Task Dependencies to ensure activities follow the correct sequence. Break complex activities into Subtasks, monitor milestone completion, and gain real-time visibility into project status, helping teams improve collaboration, maintain project timelines, and deliver services according to customer requirements.

Track Time and Invoic

Timesheets & Billing

Record working hours, track billable activities, and generate invoices based on actual project progress. Manage Timesheets by linking employee time entries to specific projects, tasks, and customers, providing clear visibility into time spent and project costs.

Support different billing methods to align with your service business model. Automatically create invoices from approved timesheets or completed project milestones, ensuring accurate billing while keeping revenue and project performance connected.

Track Time and Invoice

Timesheets & Billing

Record working hours, track billable activities, and generate invoices based on actual project progress. Manage Timesheets by linking employee time entries to specific projects, tasks, and customers, providing clear visibility into time spent and project costs.


Support different billing methods to align with your service business model. Automatically create invoices from approved timesheets or completed project milestones, ensuring accurate billing while keeping revenue and project performance connected.

Operations

Helpdesk & Customer Support 

Ticket management, resolve customer issues faster, and deliver high-quality support across multiple channels. Manage Helpdesk Tickets by organizing incoming inquiries from email, live chat, or web forms, assigning them to the right teams, and tracking response times against target SLAs.


Configure functional workflows including Multi-Channel Ticket Capture, SLA Stage Rules, and Rule-Based Ticket Assignment. Automatically route incoming tickets based on product category, send automated status updates to customers.

Operations

Helpdesk & Customer Support 

Ticket management, resolve customer issues faster, and deliver high-quality support across multiple channels. Manage Helpdesk Tickets by organizing incoming inquiries from email, live chat, or web forms, assigning them to the right teams, and tracking response times against target SLAs.

Configure functional workflows including Multi-Channel Ticket Capture, SLA Stage Rules, and Rule-Based Ticket Assignment. Automatically route incoming tickets based on product category, send automated status updates to customers.

From Assignment to Job Completion

Fields Service

Manage on-site service requests, schedule field technicians, and complete jobs efficiently from assignment to customer sign-off. Create and track work orders, assign technicians based on availability, record service time, and capture customer signatures, photos, and reports directly from mobile devices.

Configure operational workflows including Work Order Management, Planning & Scheduling, and Worksheets. Also reserve spare parts directly from inventory, update stock automatically after service completion, generate invoices based on time and materials, and maintain complete traceability of field operations.

From Assignment to Job Completion

Fields Service

Manage on-site service requests, schedule field technicians, and complete jobs efficiently from assignment to customer sign-off. Create and track work orders, assign technicians based on availability, record service time, and capture customer signatures, photos, and reports directly from mobile devices.

Configure operational workflows including Work Order Management, Planning & Scheduling, and Worksheets. Also reserve spare parts directly from inventory, update stock automatically after service completion, generate invoices based on time and materials, and maintain complete traceability of field operations.

— FULLY INTEGRATED

Service business with Odoo apps for connected operations.

Connect sales, projects, resource planning, timesheets, invoicing, and accounting in one system. Coordinate project execution, monitor resource utilization, track billable hours, and gain real-time visibility into project costs and profitability.


— FULLY INTEGRATED

Service business with Odoo apps for connected operations.

Connect sales, projects, resource planning, timesheets, invoicing, and accounting in one system. Coordinate project execution, monitor resource utilization, track billable hours, and gain real-time visibility into project costs and profitability.


How do we do...
Implementation for Service Business
Standard-first

Align your processes to the Odoo standard for a smooth implementation, without unnecessary customization.

Reasonable project scope

Go live with a Minimum Viable Product as soon as possible, then build from there.

 Analysis approach

Structured workshops to set scope, integration and budget, ideal for complex transitions like software replacements.


Stay in touch with

STENAS DIGITAL

and discover the right solution for your business.

Talk with us—Free! Demo


Stay in touch with

STENAS DIGITAL

and discover the right solution for your business.

Talk with us—Free! Demo